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The American Medical Association has adopted
a set of guidelines for making e-mail a more effective means
of communication between doctors and patients, while staying
mindful of privacy issues and possible technical glitches.
Given the widespread use of e-mail, the AMA said it is "a viable
avenue for patient communication," and cited many studies that
show it is beneficial to patients. The group said e-mail has
the potential to streamline "routine" health matters.
The AMA acknowledged the need to protect patient privacy by requiring
doctors to tell patients whether anyone besides the intended
recipient will read the message or see it during processing.
Password-protected screen savers should be used for workstations
in the office, hospital and at home, the AMA said.
Although doctors should maintain a mailing list of their patients,
the AMA said doctors should never send group e-mails where other
recipients are listed. Additionally, doctors should not share
patients' e-mail addresses with marketers or family members.
Thanks to CNN.
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